Support
How can we help you?
Join Avantis Direct partner network
- info@avantisdirect.com
- +44 (0) 161 615 4662
- https://avantisdirect.com
+44 (0) 161 615 4662
Customer Support
+44 (0) 161 527 5786
Technical Support
info@avantisdirect.com
General inquires
sales@avantisdirect.com
Support Email
help@avantisdirect.com
General inquires
Card Machines
With our rapid onboarding process, you can begin accepting payments in as little as 24 hours.
We offer a range of secure and high-performance card machines, including:
- Countertop Card Machines – Ideal for fixed locations like retail stores.
- Portable Card Machines – Wireless devices for restaurants and businesses that need mobility.
- Mobile Card Machines – Uses 4G, Wi-Fi, or Bluetooth for payments anywhere.
Smart POS Terminals – Advanced touchscreen devices with additional business tools.
If you’re experiencing connectivity issues with your card machine:
- Check Internet Connection – Ensure Wi-Fi, Ethernet, or mobile data is active.
- Restart the Device – Power off and turn it back on to reset connections.
- Verify Network Settings – Reconnect to Wi-Fi or check SIM card status for mobile terminals.
- Update Software – Ensure the machine has the latest firmware.
Contact Support – Our 24/7 technical team is always available to assist.
Standard Settlement: 2-3 business days
Next-Day Settlement: Available for eligible businesses upon request.
No, we provide flexible pricing options, including:
- No upfront costs for renting/leasing
- Competitive transaction fees
- Custom pricing plans based on business volume
EPOS Systems
Our EPOS (Electronic Point of Sale) systems are designed for a variety of industries, including:
- Retail (supermarkets, clothing stores, electronics shops)
- Hospitality (restaurants, cafés, bars, hotels)
- Healthcare (pharmacies, dental clinics, opticians)
- Salons & Spas (beauty salons, barber shops, wellness centers)
Service-Based Businesses (gyms, auto repair shops, ticketing services)
- Manual Entry: Add, remove, or update products through the system’s admin panel.
- Bulk Upload: Use CSV files to update large inventories at once.
- Barcode Scanning: Scan new stock items directly into the system.
Automated Stock Management: Set alerts for low stock and automate reordering.
Our EPOS systems accept multiple payment methods, including:
- Credit & Debit Cards (Visa, Mastercard, Amex, etc.)
- Contactless Payments (Apple Pay, Google Pay, NFC cards)
- Cash Payments (with automatic cash drawer integration)
- Bank Transfers & Online Payments (for remote orders)
Gift Cards & Loyalty Points (if enabled in the system)
Yes! We offer comprehensive training for business owners and staff, including:
- On-Site Training (for local businesses)
- Online Training Sessions (via video calls)
- User Manuals & Video Tutorials for self-learning
24/7 Support for troubleshooting and assistance
Absolutely! Our EPOS system provides real-time sales reporting, including:
- Daily, Weekly, and Monthly Sales Reports
- Best-Selling Products & Inventory Insights
- Staff Performance Tracking
- Customer Purchase History & Trends
- Exportable Reports for Accounting & Tax Purposes
Payment Gateways
Integration is simple! We offer:
- API Integration – For custom websites and apps.
- Plugins – Ready-to-use integrations for platforms like WooCommerce, Shopify, and Magento.
- Hosted Payment Page – A secure checkout page for easy payment processing.
Developer Support – Our technical team provides full documentation and assistance to ensure seamless integration.
We support multiple global currencies, including GBP (£), USD ($), EUR (€), and others. If you need a specific currency, our team can help configure the best solution for your business.
- PCI DSS Compliance – Our payment gateway meets the highest security standards.
- End-to-End Encryption – Protecting sensitive customer data.
- Fraud Prevention Tools – AI-powered risk analysis and 3D Secure authentication (3DS2).
Chargeback Protection – Helping you reduce fraud-related disputes.
- Standard settlement: 2-3 business days
- Next-day settlement: Available for eligible businesses upon request.
Yes, we offer recurring billing and subscription management features. You can set up automated payments for memberships, SaaS businesses, and other subscription-based services.
Accepting All Major Cards
